What Apple's New Repair Program Means for You (and Your iPhone)

Apple delivered an early holiday giveaway to eco-conscious and DIY enthusiasts on Wednesday: it said it would start selling the parts, t...


Apple delivered an early holiday giveaway to eco-conscious and DIY enthusiasts on Wednesday: it said it would start selling the parts, tools and instructions for it soon. people to do their own iPhone repairs.

It was a major victory for the “right to repair” movement, which demanded that tech makers provide the components and manuals customers need to repair their own smartphones, tablets and computers.

Apple, Microsoft, Google, Amazon and others have long opposed a proposed legislation that would make these repair resources available to the public. But the movement gained momentum this summer when the Federal Trade Commission announcement that he would be intensify law enforcement against tech companies that made it difficult to repair their gadgets.

For decades, the idea that people could maintain their own consumer electronics was impractical. Original parts were difficult to obtain, and repairs could be expensive and intimidating. When phones and computers broke, buying new ones was the easiest option.

Today, Apple’s self-repair program is a sign that the tech industry may finally be heating up to make maintenance part of the experience of owning a gadget.

“It’s a victory for repair shops, it’s a victory for consumers, and it’s a victory for the planet,” said Nathan Proctor, director of the US Public Interest Research Group, an advocacy organization. consumers who worked on the “right to repair”. legislation.

Here’s what that means to you.

Starting early next year, Apple said, people can use an online store to order parts and tools to repair its new products, including iPhone 12 and 13 and newer Mac computers. Customers who send their broken part to Apple will receive credit toward the purchase of a new part.

The program will focus on the most common items that need to be repaired, such as displays, batteries, and cameras, before expanding to other types of components.

The company has yet to release a cost list for the parts, but said consumer prices will be what authorized repair shops have paid. Currently, a replacement screen for iPhone 12 costs around $ 234 at an authorized store after exchanging a broken screen. At an Apple store, repairing an out-of-warranty iPhone 12 screen costs around $ 280.

“Creating better access to genuine Apple parts gives our customers even more choice if a repair is required,” said Jeff Williams, chief operating officer of Apple, in a statement.

In short, you will have more options to fix an iPhone which can lower your costs.

Previously, it was easier to go to an Apple Store to have an iPhone repaired. But just as taking your car to a dealership for service isn’t the cheapest option, going to an Apple store wasn’t the most cost effective either.

The alternative was to take your iPhone to a third party for repair, potentially at a more competitive price. When I brought a broken iPhone XS screen to an Apple store this year, I was given $ 280 for the repair, compared to $ 180 at an independent store.

Still, Apple has made iPhone repairs increasingly difficult for third-party stores, said Kyle Wiens, managing director of iFixit, a company that sells parts and publishes instructions for consumers to repair their electronics.

Even when original parts were used, some repairs could only be authenticated with Apple’s software tools, which were not available to the public. Apple provided these software tools only to its staff and authorized repair shops who signed a contract and agreed to purchase parts only from the company. These licensed stores were then more likely to charge higher prices than unauthorized stores.

Apple’s new program opens more doors. You can try to repair your device yourself to save money. Or you can buy the parts from Apple and take them to someone else for the repair.

All of this can encourage people to care for and keep their products longer, much like regular car maintenance. This has implications for reducing technological waste and protecting the environment.

Apple was historically one of the most vocal opponents of the “right to repair” movement. The company cited security risks, such as hacking a customer’s data during an unauthorized repair, as the main reason for keeping parts and instructions out of public reach.

For non-Apple customers, this news is therefore significant. If Apple, one of the world’s most valuable public companies, sets a new standard for repairs, you can expect other tech makers to follow suit, especially if they want to avoid federal fines. .

“This announcement marks significant progress towards securing our right to repair, and we are proud of Apple for making this bold move,” said Mr. Wiens.

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Newsrust - US Top News: What Apple's New Repair Program Means for You (and Your iPhone)
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